Privacy Policy

Privacy Policy

Last updated: July 2026

Who I am

I am Clare Tollick, trading as Sheffield Pet Care.

If you have any questions about this Privacy Policy or how I handle your personal information, please contact me:

Telephone/WhatsApp: 07877950831

What information I collect

Depending on the services you request, I may collect personal information including:

  • contact details;
  • address and access information;
  • emergency contact details;
  • veterinary information;
  • information about your dog(s), including health, behaviour and care requirements; and
  • information you choose to provide during enquiries or while services are being provided.

Why I collect your information

I use your information to:

  • respond to enquiries;
  • assess whether my services are suitable for you and your dog;
  • provide the services you have requested;
  • communicate with you about bookings and appointments;
  • keep your dog safe while in my care;
  • maintain business records;
  • issue invoices and manage payments; and
  • comply with legal, insurance and accounting obligations.

Where you have given your consent, photographs or videos of your dog may also be used for marketing or social media purposes.

Lawful basis for processing

I process personal information only where I have a lawful basis to do so under UK data protection law. This will usually be because:

  • it is necessary to provide the services you have requested;
  • it is necessary to comply with a legal obligation; or
  • it is necessary for my legitimate interests in running Sheffield Pet Care safely and efficiently, provided your rights do not override those interests.

Where I rely on your consent (for example, for the use of photographs or videos), you may withdraw that consent at any time.

Sharing your information

Your personal information will only be shared where necessary.

This may include providers of email, cloud storage, invoicing and communication services, veterinary practices, professional advisers, insurers or regulatory authorities where required by law or in connection with legal claims.

I do not sell your personal information.

Keeping your information secure

I take appropriate technical and organisational measures to keep your personal information secure and protect it against unauthorised access, loss, misuse or disclosure.

How long I keep your information

I only keep personal information for as long as reasonably necessary to provide my services and to meet legal, insurance and accounting obligations.

Information is periodically reviewed and securely deleted or anonymised when it is no longer required.

Your rights

Under UK data protection law, you have rights in relation to your personal information. These include the right to:

  • request access to the information I hold about you;
  • request that inaccurate information is corrected;
  • request that information is erased in certain circumstances;
  • object to or restrict certain types of processing; and
  • make a complaint to the Information Commissioner’s Office (ICO).

If you wish to exercise any of these rights, please contact me using the details above.

Cookies and website analytics

This website may use cookies and website analytics to help me understand how visitors use the site and improve the website.

Where required, your consent will be requested before non-essential cookies are used.

Changes to this Privacy Policy

I may update this Privacy Policy from time to time. The latest version will always be available on this website.